favorite this postTech Support, Tier 2 Native English Required (Remote)hide this posting
compensation: $1200 per month employment type: full-time
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Experienced customer support engineer with diverse knowledge of SaaS - Software management, implementation of an account, email and hotline end-user support.
Responsible for providing telephone, email and remote diagnostic technical support. Answers questions about integration, operation, configuration, customization and usage of Company products.
• Responds to customer technical problems/issues related to company software via email and phone.
• Uses troubleshooting techniques and tools to identify issues or problems with the software and follows through to ensure resolution.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Remains knowledgeable of company's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to company standards.
• Monitors and tracks issues to ensure accurate resolution.
• Involved in revenue generation activities with current customers.
. Native English
· Excellent Customer Service Skills
· Advanced verbal and written communication skills
· Significant knowledge of SaaS products, APIs, SQL
· Advanced - Expert knowledge of Microsoft Office Suite programs
· Experienced organization and problem solving skills
· 2-4 years experience in a customer service or related fields
· Strong organization and telephone etiquette skills
· Works effectively and efficiently under time constraints and high stress/pressure environments
A dedicated internet connection of at least 3 Mbps
Experience using web-based technology such as softphones, Skype, Salesforce, Google Calendars and Documents
A QUIET environment from which you can make phone calls uninterrupted and free of background noise
Principals only. Recruiters, please don't contact this job poster.
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